Using the "Tell Us Once" Service

When someone passes, the last thing you need is to repeat the same news over and over. The Tell Us Once service is here to lighten that load—it’s a free way to notify government departments in one go. You’re not alone in this—we’ll show you how it works, step by step.

Step 1: Get Started at the Register Office

When you register the death, the registrar will offer you the Tell Us Once service. They’ll hand you a unique reference number to use it. It’s a small thing, but it’s the key to saving you time down the line.

Step 2: Choose Your Method

You can use that reference number online or by phone—whichever suits you best. Head to the Tell Us Once section on GOV.UK to get it done online, or call the number they provide. Either way, it’s straightforward, and we’ve got your back if it feels a bit much.

• Online: Visit GOV.UK with your reference number
• Phone: Use the number from the registrar

Step 3: Share the Details

They’ll ask for some basics about the person who’s passed—name, date of birth, and a few other bits like their National Insurance number if you have it. It’s all to make sure the right departments are told. Take it steady—you can do this.

Step 4: Know Who’s Notified

One go with Tell Us Once, and it sorts a whole list for you: HMRC for taxes, DWP for benefits or pensions, the Passport Office, DVLA for their driving licence, the local council for council tax, and even public sector pension schemes. It’s a lot covered with minimal effort.

Tip: Double-check with the registrar if there’s a specific pension or benefit you’re unsure about—they’ll confirm what’s included.

Step 5: Feel the Relief

This service saves you hours of calls and letters. It stops benefits or tax credits quickly, cancels their driving licence, and sorts out the rest so you don’t have to. It’s one less weight on your shoulders—time saved for the things that matter.

More Information

Want the full details? The GOV.UK Tell Us Once explanation lays it all out. If you’re feeling swamped, give us a shout—we’ll help you through it like pros.

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You’re managing brilliantly—on to the next step with us by your side.